Return Policy

If your item is damaged or missing parts, please see Damaged Items or Missing Parts.

If you received the wrong item, please see Received the Wrong Item.

Changed your mind and want to return an item?

To start your return, visit the Your Account. We're happy to accept returns for most items within 30 days of delivery. Item(s) must be:

  • In its original, undamaged condition
  • Disassembled, if the item(s) were originally delivered disassembled
  • In its original packaging. Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original or a box no longer than 108 inches. 

There are a few items that can’t be returned:

  • Open Box (Items Cannot be Returned or Replaced)
  • Clearance Items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
  • Items marked “Non-Returnable” on the sale page
  • Live Plants
  • Swatches

Return Shipping Fee

Applicable return shipping costs will be deducted from your return. The return shipping costs can vary depending on the location of the return, size and weight of the item and selected return method. In addition, any delivery shipping fees or service charges collected on the order will not be refunded. This includes:

  • $4.99 delivery charge for orders under $35
  • Upgraded shipping charges (expedited, express, room of choice, etc.)
  • Delivery service upgrades (assembly, room of choice)

Note: If an order is returned to us because you refused delivery, we will charge the appropriate return costs and they will be deducted from your refund.

Refund Timing

We’ll initiate your refund when we receive your item(s) at our Return Center. Generally, refunds take 5-7 days but may take up to 2 weeks. For more details regarding refunds and the timing of refunds, please review our Refund Policy

Delayed or lost refunds

If you haven't received your refund, please check your bank account again first.Then contact your credit card company and it may take some time for your refund to be officially released.Next contact your bank. It usually takes some processing time before a refund is issued.If you've done all of this and still haven't received your refund, please contact us at info@mokdern.com
Only regular priced items can be refunded, unfortunately specials cannot be refunded.

Exchange conditions

For defective or damaged items, we provide free replacement services, and other product replacements require customers to bear the cost of two-way shipping.